Federal & Government Agencies

# Serve millions. Answer every question. Trust every result.

Federal agencies and large state bodies manage the most complex information environments in government. Keyspider makes that information accessible to citizens, caseworkers, and compliance teams, with the architecture that federal procurement requires.

- NIST 800-53 aligned, NIST 800-53 aligned, Section 508 compliant
- Multi-agency and cross-department federated search
- FOIA document discovery: cut response time from weeks to hours

Book a Demo
Talk to Sales

“Find all correspondence related to the infrastructure grant 2024”

AI Answer

23 responsive documents found across 4 department systems. Most recent: Dept of Transport memo, Oct 2024. Redaction review required for 6 items.

Dept of Transport Treasury Planning Infrastructure
FOIA Response Ready Audit Logged 2.3 sec
The challenge

## Government information at scale demands more than keyword search.

Federal agencies and large state bodies face challenges that go beyond what SLED organisations encounter — millions of constituent interactions, statutory compliance deadlines, multi-agency data sharing, and the highest scrutiny for accuracy and access control. Generic enterprise search wasn't built for this environment.

1

Citizens calling about published information at scale — agencies fielding 50,000+ calls per month for answers already on their websites.

2

FOIA requests taking 18+ days when a 10-day statutory deadline applies, due to manual document retrieval across siloed systems.

3

Caseworkers navigating 15+ systems daily, losing 45+ minutes per day to information retrieval that could be automated.

4

Multi-agency programmes with shared data that needs unified search but strict role-based access controls across organisational boundaries.

5

ADA Title II compliance deadline creating urgent accessibility requirements for all digital services, including search interfaces.

The Keyspider solution

## AI search designed for federal complexity and public accountability.

Keyspider is built around the constraints federal agencies and large government bodies actually face — compliance frameworks, federated environments, multi-million-user public portals, and the procurement standards required to get deployed.

### Citizen-Facing AI Search at Scale

High-volume public website search that answers citizen questions from official agency content — 24/7, in plain language, with full audit trails and no hallucinated policy.

### FOIA Document Discovery

AI-powered search across all agency document systems surfaces responsive records in seconds. Redaction flagging and document clustering cut FOIA response preparation from weeks to hours.

### Caseworker Intelligence Hub

Unified internal search across case management systems, policy repositories, and shared drives — with role-based access that mirrors your existing clearance and permission structure.

### Multi-Agency Federated Search

Search across organisational boundaries with strict access controls. Joint programmes and shared services can provide unified search without merging systems or compromising data governance.

### ADA Title II Compliance Path

WCAG 2.1 AA search interfaces with documented conformance evidence — helping agencies meet the 2026 ADA Title II deadline for digital accessibility across all public-facing services.

### Federal Procurement Ready

NIST 800-53 aligned controls, and contract vehicle availability. Designed for government procurement cycles — not just commercial SaaS sales.

## What federal and government agencies achieve with Keyspider

78%

faster FOIA response times

40%+

contact centre call reduction

2 weeks

time to go live

Section 508

compliant interfaces

## How federal and government agencies use Keyspider

### Federal agency citizen self-service portal

Large federal agencies serving millions of citizens use Keyspider to deflect contact centre volume by surfacing answers from official content. Citizens get plain-language AI answers at any hour — without navigating 200-page guidance documents.

Read more →

### FOIA and open records compliance

Agencies under FOIA obligations use Keyspider's document discovery to find all responsive records across multiple systems in seconds rather than days — with redaction flagging and audit logs built in to every search session.

Read more →

### Multi-agency unified search environment

Cross-agency programmes that share data across organisational boundaries configure Keyspider to provide unified search for joint teams — with access controls that respect each agency's permission structure without requiring system consolidation.

### Caseworker intelligence hub

Benefits, housing, and social services agencies deploy Keyspider as a single search layer across every system caseworkers use. Staff stop switching between 15 tabs and start finding the right information in one place — reducing errors and processing time.

Read more →

## Ready to give your users better answers?

AI Search, AI Assistant, and Workplace Search. Deployed in days, not months. See it live on your own content.

Book a Demo Talk to Sales

No credit card required · Live in 2 weeks · Cancel anytime