Trusted by 500+ government & enterprise organisations

# Your agency has the answers. Help your people find them.

Keyspider is an enterprise answer engine — it connects your fragmented websites, documents, and internal systems and returns accurate, cited answers in seconds. Not links to scroll through. Deployed in 2 weeks, no rip-and-replace.

- Live on your site in 2 weeks. No infrastructure changes.
- Role-based access: sensitive data never over-exposed
- WCAG 2.1 AA accessible. Your data is never used to train AI models.

Book a 15-min Demo
See how it works

No credit card required · 14-day trial · Dedicated onboarding specialist

Zero hallucinations
No IP tracking
No AI training on your data
WCAG 2.1 AA + Section 508
US data residency
What are the eligibility requirements for the community development grant?
Searching your content…
Full Policy Document PDF
Application Guide 2025 Page
Assessment Criteria Doc
⚡ 180ms Grounded in your content only Zero hallucinations

38% of support calls

were about info already on your site — just unfindable.

Citizens now self-serve

5+ hrs/week, per staff

lost hunting docs that already exist somewhere.

Found in under 8 seconds

Trusted by government & enterprise organisations worldwide

WCAG 2.1 AA + Section 508
No IP tracking — ever
Query data anonymised
No AI training on your data
99.9% uptime SLA
US data residency
The problem

## Sound familiar?

Government and enterprise teams sit on enormous amounts of valuable information, but most of it is practically unreachable. The content exists. The problem is search.

5+ hrs/week

### Staff waste hours hunting for information

Your team knows the answer exists somewhere: in SharePoint, in an old email, on a portal sub-page. They just can't find it. Every search that fails is a ticket raised, a colleague interrupted, or a deadline missed.

38% of questions

### Citizens call about things your website should answer

Nearly 4 in 10 calls to government contact centres are about information that's already published online. It's just unfindable. Bad search doesn't only frustrate users, it costs money and erodes trust in your agency.

$18K avg. cost

### FOIA and compliance deadlines slip

When documents can't be found fast, FOIA responses run late. Compliance audits become manual hunts. Regulatory submissions miss dates. The problem isn't the content. It's that no one can find it when it matters.

These aren't edge cases. They're the daily reality for thousands of government and enterprise teams. Keyspider was built specifically to fix them.

SLED Market

## Built deep for State, Local & Education

SLED organisations have distinct compliance mandates, procurement constraints, and audience requirements. Keyspider is purpose-built for each.

Full SLED overview

### State Government

Cross-agency citizen portals, policy search, FOIA-aligned document discovery, and SSO with state identity providers.

Section 508
WCAG 2.1 AA
NIST 800-53 Aligned
Learn more

### Local Government

City and county sites: permits, council minutes, community services, multi-department from one instance.

WCAG 2.1 AA
ADA Title II
Open Records
Learn more

### Universities & Higher Education

Campus-wide search across faculties, libraries, and student portals. Audience-aware results for students, staff, and prospective students.

WCAG 2.1 AA
Section 508
FERPA
Learn more
The platform

## Three products. One search platform.

From public-facing search to internal knowledge management: Keyspider covers every way your teams and citizens need to find information.

AI Search

Find anything. Instantly.

### Search that understands what people mean, not just what they type.

Keyspider AI Search reads intent, not just keywords. A citizen searching 'how do I renew my license' finds the renewal page even if the page never uses those exact words. Deployed on your site in weeks.

- Natural-language query understanding
- AI-generated answer summaries with source citations
- Real-time indexing: new content appears in minutes
- Works across websites, PDFs, and documents

Explore AI Search
how do I apply for a building permit?

AI Answer

Building permit applications require a completed Form BP-100, a site plan, and a $275 fee. Submit online at permits.cityofspringfield.gov or in person at City Hall, Room 204.

Source: Building Permits & Inspections Guide 2025

Building Permit Application Form BP-100
Permit Fees & Requirements
Inspection Schedule 2025
AI Assistant

Ask anything. Get a real answer.

### A conversational AI that knows your content, and only your content.

Unlike generic AI assistants, Keyspider AI Assistant answers exclusively from your verified documents. No hallucinations, no off-topic responses. Every answer includes the source citation so users can verify instantly.

- Grounded 100% in your own content (never guesses from outside sources)
- Every answer cites the exact source document
- Handles follow-up questions in context
- Section 508 compliant, independently audited. No training on your data.

Explore AI Assistant

What documents do I need for the Medicaid application?

You'll need: a valid photo ID (driver's license or passport), proof of residency (utility bill or lease), recent medical records from your physician, and proof of income (last 3 months of pay stubs or most recent tax return).

Source: Medicaid Eligibility Guide, Section 2.4

How long does the review process take?

Searching your content…
Workplace Search

One dashboard. Every tool. Every answer.

### Search across every internal system from a single bar.

Your team shouldn't need to open 12 tabs to find one answer. Workplace Search connects SharePoint, ServiceNow, Salesforce, HR systems, and your intranet into one searchable surface, with role-based access built in.

- Single pane across SharePoint, ServiceNow, SAP & more
- Role-based access: staff see only what they should
- Reduces context-switching by 70%+ in early deployments
- Works with 40+ pre-built connectors

Explore Workplace Search
parental leave policy updated
SharePoint

Parental Leave Policy v4.2 (HR)

Updated 2 weeks ago

ServiceNow

Leave Application Portal (IT)

Self-service form

Intranet

Manager Handbook, Section 6

Reference doc

Measured results across government & enterprise deployments

75%

of routine questions answered without staff involvement

self-service rate, avg. across deployments

40%

fewer contact centre calls within 90 days

measured across government deployments

2 weeks

from contract signed to live search

not 2 months — 2 weeks, including onboarding

10M+

citizen searches served per year

across government & enterprise customers

Getting started

## From contract to live in 2 weeks

No 6-month implementation project. No dedicated AI engineering team. Keyspider is designed to deploy fast without compromising on quality or compliance.

01

### Connect your content

Point Keyspider at your existing sources: CMS, SharePoint, document libraries, knowledge bases, PDFs. Our 40+ pre-built connectors handle ingestion. Nothing to rebuild or migrate.

Avg. 45 minutes to connect first source

02

### Configure your audiences

Set up role-based access so the public, staff, and administrators each see appropriate content. Tune your search experience, AI answer style, and branding, all from a no-code dashboard.

No engineering team required

03

### Go live

Embed the search widget with a single script tag, or use our REST API. Your users get AI Search and AI Assistant from day one. Your team gets analytics, audit logs, and ongoing support.

Most customers live within 2 business weeks

Book a demo and see it in 15 minutes
Customer stories

## What our customers say

4.8 / 5

on G2 · 500+ reviews

30% fewer support tickets · Month 1

> “Keyspider transformed our site search overnight. Our support ticket volume dropped 30% within the first month because citizens were finding answers themselves. No calls required.”

Shalini R.

Head of Digital Experience

State Government Agency

40% fewer repetitive student enquiries

> “The AI summary feature is incredible. Students get direct answers from our knowledge base instead of sifting through pages. Adoption has been phenomenal.”

Olwethu M.

Director of Student Services

University, Higher Education

42% fewer 311 calls · 60 days

> “Within 60 days of deploying Keyspider, our 311 call volume dropped by 42%. Citizens are finding permit requirements, utility information, and service hours on their own — without ever having to call us.”

Marcus T.

Director of IT Services

County Government, Midwest

Book a free 15-minute demo

## See Keyspider working on your content. Today.

We'll configure AI Search or AI Assistant on a live sample of your actual content, so you see exactly what your users would experience from day one.

- 30-minute session with a product specialist
- Live on your actual content, not a generic sandbox
- No obligation, no hard sell

Typically live within 15 minutes of the call. Average ACV response: same business day.

### Request your demo

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