Support Search
Community Search

# Nothing like a supportive community

Enable customers, partners, and agents to easily search through solutions provided by your own users. Intelligent community search powered by Keyspider — blending peer knowledge with official content for the most complete answer.

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All support solutions

72%

of customers prefer finding answers from peers over contacting support directly

5×

more content available for deflection when community is indexed alongside docs

30%

reduction in repeat tickets when community answers are surfaced at point of submission

## Make your community your most powerful support asset

Community knowledge compounds over time. Every answer becomes a deflection opportunity — intelligently surfaced at the right moment.

### Search community-generated content

Index forum threads, Q&A posts, user tips, and discussion boards alongside your official documentation — all searchable from one bar.

### Surface peer-validated solutions

Upvoted answers and accepted solutions rank higher automatically. Customers get the most trusted community response first, not just the most recent.

### Reduce ticket volume

When customers find answers from peers before submitting, ticket deflection rises significantly. Your agents handle fewer repeats and more complex cases.

### Cross-source unified search

Blend community results with knowledge base articles, documentation, and product updates. One result set — the best answer, regardless of where it lives.

Community answers and knowledge base articles surfaced together in one result set

## How community search works

01

Index your community platform

Connect Discourse, Zendesk Community, Salesforce Community, or any forum. Keyspider crawls threads, posts, and accepted answers automatically.

02

Blend with your knowledge base

Community results merge with official articles in a single ranked result set. Relevance scoring ensures the most helpful answer surfaces first.

03

Embed across touchpoints

Add community search to your support portal, help centre, or product in-app. Users stay in context — no redirect to a separate forum.

04

Grow with contribution

As your community grows, so does your searchable content. Each new answer expands your deflection capacity without adding agent workload.

## Built for communities of every kind

### SaaS product communities

Users help users solve configuration, integration, and workflow problems. Search surfaces the right thread instantly.

### E-commerce & retail

Shoppers find product advice, return guidance, and delivery answers from peer reviews and community Q&A before contacting support.

### Developer ecosystems

Engineering communities where code snippets, debug threads, and how-to posts are as valuable as official docs.

## Ready to give your users better answers?

AI Search, AI Assistant, and Workplace Search. Deployed in days, not months. See it live on your own content.

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