AI Search

# Answers that actually land.

Most search tools return a list of links. Keyspider AI Search is an enterprise answer engine — it understands what your users are actually asking and returns the right answer, grounded in your content, with every source cited. Deployed on your site, not in a generic cloud.

- Understands questions, not just keywords — zero hallucinations
- Grounded in your content: every answer cited, no outside data
- No IP tracking, no cookies — query data fully anonymised
- WCAG 2.1 AA, Section 508, NIST 800-53 Aligned

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What are the eligibility requirements for the community grant?
AI Answer

To be eligible, applicants must be a registered 501(c)(3) non-profit serving county residents, with a board of at least three members. Applications close September 30, 2025. Grants range from $5,000 to $50,000.

Sources: Community Grants Policy 2025, FAQ: Grant Programme

Community Grant Programme: Application Guide PDF
Eligibility Criteria FAQ Page
Grant Assessment Criteria 2025 Document

⚡ < 200ms

avg. response time

🎯 Semantic

Beyond keyword matching

Capabilities

## Not just faster search. Smarter search.

Every feature is designed to close the gap between what users ask and what your content says.

### Semantic understanding

Keyspider reads intent, not just words. A user searching 'how do I renew my licence' finds the renewal page, even if the page never uses those exact words.

### AI-generated answer summaries

Instead of a list of links, users get a direct answer synthesised from your content, with citations so they can verify the source instantly.

### Cross-domain and cross-platform

Index hundreds of agency sites across WordPress, Drupal, .NET, and custom CMSes from one account. No code changes required on individual sites. Citizens search once and find content from every department.

### Real-time indexing

Publish a page at 10am, it's searchable by 10:05am. No overnight crawls or stale results. Your search always reflects your latest content.

### Faceted and filtered search

Filter results by agency, content type, date, domain, and file format. Supports free text, Boolean, and faceted queries — giving citizens and staff the precision government search requires.

### Search analytics dashboard

See what your users are searching for, what they're clicking, and (crucially) what returns zero results. Use that signal to improve your content strategy.

See all platform features
How it works

## Live on your site in under 2 weeks

No data migrations, no lengthy onboarding. Keyspider plugs into your existing content and infrastructure.

01

### Connect your content

Point Keyspider at your website, document library, or knowledge base. We support CMS platforms (WordPress, Drupal, Umbraco), cloud storage, and REST APIs. Setup takes minutes.

02

### We index and understand it

Our AI engine crawls and indexes your content, building a semantic model that understands meaning, not just words. PDFs, web pages, and documents are all processed and kept up to date.

03

### Add the search widget

Embed one script tag or use our API. The search widget is fully styled to match your brand and works on any site or platform. No framework lock-in.

04

### Users get real answers

From day one, visitors search in natural language and receive AI-generated answers with cited sources, plus relevant result links below. No training period. No tuning required.

Built for government IT

## Every capability on state and local government RFPs. Standard.

From managing search across hundreds of agency sites to pinning emergency content in seconds, Keyspider is built around the real operational needs of government IT teams — not retrofitted from an enterprise product.

400+

Domains in a single account

600K+

Documents indexed

25M+

Queries/year supported

< 2 hrs

Analytics refresh for crisis response

### Multi-domain federated search

One account indexes 400+ agency sites across WordPress, .NET, Drupal, PHP, and custom CMSes. No code changes on individual sites. Works even on pages with missing titles, descriptions, or metatags. Faceted filtering by domain, content type, agency, date, and file format included.

GIC / State Portal requirement

### Best Bets and crisis controls

Pin the right content to the top in seconds. When a storm hits or a state of emergency is declared, promote your emergency notice so 'is the state closed today?' returns the right answer immediately — without waiting on a content team.

Emergency response ready

### Synonym library and query rules

Citizens search 'food stamps' — your SNAP page appears. They search 'DMV' — the Division of Motor Vehicles portal is first. Build a government-specific synonym dictionary and custom result rules without touching a single web page.

Plain-language bridging

### Multi-agency management console

Manage search configurations for every agency from one dashboard. Each agency sees only their own analytics. Administrators, editors, and view-only roles keep the right people in the right seats.

Role-based admin access

### Per-agency analytics and reporting

Agencies receive scheduled analytics reports with zero-result queries, top searches, and click-through rates. Central IT gets the aggregated view across all domains. Both in real time — under two hours of delay.

100+ client reporting ready

### Field weighting and autocomplete tuning

Weight results by title, body, meta description, file type, recency, and page popularity. Autocomplete suggestions learn from query patterns and improve over time. All configurable from a no-code dashboard.

Configurable without engineering

Live preview

Crisis dashboard Live
Best Bet: active Pinned

State offices closed — Winter Storm Warning

Triggers on: "is the state closed", "snow", "state emergency", "closures"

Active since: 6:42 AM today 3,241 impressions

Synonym rules (active)

food stamps→SNAP program
DMV→Division of Motor Vehicles
unemployment→UI benefits / JobLink

Today's zero-result queries (top 3)

pet licensing renewal
stormwater permit form
election recount rules

Emergency best bet activated, synonyms managed, zero-result gaps surfaced. All in the same dashboard.

SLED-Specific Capabilities

## Built for the compliance requirements and content complexity of government and education

### State & Local Government

- Multi-domain search across .gov sub-sites
- PDF and legislative document indexing
- FOIA-responsive document discovery
- WCAG 2.1 AA verified interface
- Section 508 compliant

### K-12 & School Districts

- Audience-aware search (students vs parents vs staff)
- FERPA-compliant role-based access
- CIPA and COPPA compatible architecture
- 14 school websites, one search instance
- Lunch menus to enrollment forms: all indexed

### Higher Education

- Faculty and department site federation
- Library catalogue integration-ready
- Student portal and LMS search integration
- Research discovery across institutional repositories
- Prospective student journey optimisation

Compliance & Security

## Built to meet government procurement requirements

Keyspider AI Search carries the certifications and compliance posture that government and education procurement teams require, not as an afterthought, but as a core design principle.

### WCAG 2.1 AA

Full keyboard navigation, screen reader support, ARIA labels. Tested by third-party accessibility auditors.

### Section 508

Federal technology accessibility standard compliance, required for US government deployments.

### ADA Title II

Supports compliance with 2024 DOJ rule requiring public entity digital accessibility.

### NIST 800-53 Aligned

Architecture aligned to NIST 800-53 security controls — the standard required for US federal and state government cloud procurement.

### No AI Training on Your Data

Your content and queries are never used to train AI models. Strict data isolation.

### Data Residency Options

US-only data storage available. Private cloud deployment for sensitive environments.

### Independent Security Audit

Annual third-party security review of infrastructure, access controls, and data handling. Report available under NDA.

### 99.9% Uptime SLA

Contractual uptime guarantee with financial remedies. Status page and incident notifications.

ROI Calculator

## The Numbers That Matter to Your CFO

Keyspider AI Search typically delivers ROI within 6 weeks of deployment. Here's how the numbers stack up for a mid-sized government agency.

### Contact Centre Deflection

12,000 calls/month · $22 avg cost per call · 35% deflection rate

Annual saving

$1,108,800

A 35% reduction in avoidable calls (the average for agencies in our customer base) saves over $1.1M annually based on a $22/call handling cost.

### Staff Time Recovery

150 staff · 45 min/day spent searching for information · $35/hr blended rate

Annual saving

$1,365,000

When staff can find policy documents, precedents, and procedures in seconds instead of minutes, the aggregate time saving at scale is substantial.

### FOIA Processing Efficiency

180 requests/month · 6 hours avg processing time · $45/hr legal/admin rate

Annual saving

$291,600

AI-powered document discovery reduces the manual search component of FOIA responses by 70–80%, cutting processing time from hours to minutes.

Total potential annual value for this example agency

$2.77M+

Results vary based on agency size, call volume, and use case mix. The above uses conservative industry benchmarks. Contact us to model your specific agency scenario.

See how this maps to your agency
Who uses it

## Trusted by teams across every sector

State & Local Government

### One search engine. Every agency site. No code changes.

State IT teams manage search for dozens or hundreds of agency websites built on different CMSes, each with their own domain. Keyspider federates them all: citizens type one query and get results from the right department, with Best Bets for emergency queries surfaced instantly when a crisis hits.

Up to 35% reduction in contact centre calls

Higher Education

### One search for every student question.

Prospective and current students ask dozens of questions across admissions, courses, scholarships, housing, and student services. Keyspider unifies search across all university content so students get the right answer, without navigating 12 different portals.

4.8/5 average student satisfaction on G2

Healthcare

### Patients find information. Staff find procedures.

From patient-facing websites to internal clinical guidance, healthcare organisations need search that works for two very different audiences. Keyspider supports both: public-facing search for patients and permission-controlled internal search for clinical staff.

Live within 2 weeks. No EHR migration required.

## Ready to give your users better answers?

AI Search, AI Assistant, and Workplace Search. Deployed in days, not months. See it live on your own content.

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