Higher Education

# Help every student find what they need before they give up and call.

From admissions to graduation, students and staff expect answers instantly. Keyspider unifies search across every university website, portal, and knowledge base — so no one spends an hour navigating to find the right form.

- Unified search across all university websites and portals
- AI-generated answers with citations from official content
- Deployed and live within 2 weeks, across all campuses

Book a Demo
Talk to Sales

“What are the prerequisites for COMP3200?”

AI Answer⚡ 155ms

Source: Course Catalogue 2025

“How do I defer my enrolment for one semester?”

AI Answer⚡ 130ms

Source: Student Services Portal

“Find recent papers on LLM alignment by faculty”

AI Answer⚡ 210ms

Source: Institutional Repository

FERPA compliant WCAG 2.1 AA Multi-campus ready
The challenge

## University information is everywhere — and nowhere.

Students, prospective applicants, and staff navigate a sprawling ecosystem of websites, faculty portals, student management systems, and shared drives. The same question — 'What documents do I need to enrol?' — can send someone through six different pages before finding the answer. Or they call. Or they give up.

1

Prospective students can't find admissions requirements without calling — abandoning enquiries and choosing competitors who make it easier.

2

Enrolled students search 3-4 platforms before finding the right resource, losing time that should be spent studying.

3

Faculty websites use different terminology from central administration, so keyword search consistently fails to surface the right content.

4

International students struggle with official language and jargon in search results — plain-language AI answers make a material difference to their experience.

5

Student services teams handle 200+ avoidable calls per week from students who couldn't find answers on the website.

The Keyspider solution

## AI Search built for the complexity of universities.

Keyspider connects every corner of your university's digital presence into one intelligent search and chat experience — FERPA compliant, accessible, and live in days.

### Prospective Student Discovery

AI search on your admissions and course pages answers questions about entry requirements, scholarships, campus life, and application deadlines instantly — reducing drop-off and freeing admissions staff from repetitive enquiries.

### Campus-Wide Unified Search

Index every faculty, department, and admin website from a single Keyspider account. One search bar that spans all of them — with role-aware results for students, staff, and the public.

### Student Services Deflection

Enrolment, fees, housing, timetables, and graduation queries answered 24/7 by AI trained on your official content. Deflect routine enquiries so your team can focus on cases that genuinely need a human.

### Faculty and Research Portal

Semantic search across research repositories, institutional data, and academic resources surfaces relevant papers, datasets, and guidance — far more effectively than basic keyword matching.

### Accessible Search (ADA/WCAG)

All search interfaces are WCAG 2.1 AA compliant — supporting your obligations under disability legislation and improving experience for international students and those using assistive technologies.

### LMS and Library Integration

Connect Keyspider to your LMS, library catalogue, and institutional repository. Students search across all academic resources in one place — without switching between separate platforms.

## What universities achieve with Keyspider

40%

fewer student support enquiries

3×

faster information discovery

2 weeks

deployment across all campuses

FERPA

compliant by design

## How universities use Keyspider

### Student services self-service

Enrolment, fee payment, timetables, exam results, graduation applications — students ask the same questions constantly. Keyspider deflects routine enquiries so your student services team can focus on complex cases that actually need a human.

Read more →

### Prospective student journey

Prospective students ask dozens of questions during the application process. A Keyspider AI assistant on your admissions site answers them instantly — about entry requirements, scholarship deadlines, campus life, and more — without a prospect ever needing to call.

Read more →

### Research and library discovery

Researchers and students search across academic resources, library catalogues, and institutional repositories. Keyspider's semantic search surfaces relevant papers, guides, and datasets far more effectively than basic keyword search.

Read more →

### Staff HR and policy search

University staff navigate HR policies, IT procedures, procurement rules, and compliance documents daily. Keyspider Workplace Search gives every staff member a single place to find answers — reducing IT and HR ticket volume significantly.

Read more →

## Ready to give your users better answers?

AI Search, AI Assistant, and Workplace Search. Deployed in days, not months. See it live on your own content.

Book a Demo Talk to Sales

No credit card required · Live in 2 weeks · Cancel anytime