AI Assistant

# Answers grounded
in your content.

Your users ask. Keyspider's enterprise answer engine responds accurately, instantly, with cited sources. Unlike general-purpose AI, it knows only your content — so there are no hallucinations, no off-topic answers, and no risk of confidential data leaking in either direction.

- Deflects up to 75% of routine questions — available 24/7, no staff needed
- Trained exclusively on your content: zero hallucinations from outside sources
- Every answer includes cited sources your users can verify
- No IP tracking, query data anonymised, data stays in your region

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See how it works

Keyspider Assistant

Online · Powered by your content

What documents do I need to apply for a building permit?

To apply for a building permit, you'll need: (1) a completed Application Form BA1, (2) site plans drawn to scale, (3) a structural engineer's certificate for works over two storeys, and (4) proof of land ownership or owner's consent.

📄 Building Permits: Application Requirements

How long does approval usually take?

Standard applications are assessed within 10 business days. Complex or large-scale works may take up to 30 days. You'll receive a confirmation email with your application reference number within 24 hours of submission.

📄 Building Permits FAQ

Ask a question…

🔒 Zero hallucinations

Answers only from your content

Why Grounding Matters

## Why "Grounded AI" Is the Only AI Safe for Government

Standard LLM chatbots draw answers from their training data: the entire internet, including outdated, incorrect, and conflicting information. When a citizen asks about your rental assistance programme, a standard chatbot might confidently answer based on a different state's policy, or last year's eligibility rules, or a news article that misreported the policy.

Grounded AI (the architecture Keyspider uses) never draws from general internet knowledge. Every answer is synthesised exclusively from your approved, indexed content. If the answer isn't in your content, the system says so. Every response includes citations linking to the source document.

- Answers only from your indexed content
- Every response cites the source document
- No hallucinated statistics or policy details
- Auditable: every answer traceable to a specific page or document

Same question. Very different results.

Standard AI Chat

User asks:

"What's the income limit for housing assistance?"

"The income limit is typically $42,000 per year for a single person, based on federal guidelines last updated in 2022…"

Wrong: based on another state's data

Grounded AI Chat

User asks:

"What's the income limit for housing assistance?"

"For our county's Emergency Housing Assistance programme, the 2025 income limit is 80% of Area Median Income ($58,400 for a household of one)…"

Source: Housing Assistance Policy 2025

Capabilities

## AI chat that earns trust, not just attention

Built for organisations where accuracy matters: public sector, healthcare, financial services, and beyond.

### Grounded in your content only

The AI never draws from the open internet or general training data. Every answer comes exclusively from the content you've connected, so it's always relevant and always accurate.

### Cited sources on every answer

Every response shows the source document or page it was drawn from. Users can click through to verify, building trust and reducing the risk of misinformation.

### Deploy anywhere

Embed the chat widget on any website, portal, or app with a single script tag. Works with WordPress, Drupal, Umbraco, custom React. No framework restrictions.

### Fully branded and customisable

The chat interface uses your colours, fonts, and tone of voice. It looks like part of your site, not a third-party bolt-on.

### Always up to date

When you update content in your CMS, the AI updates too. No retraining, no manual refresh: the assistant always reflects your latest information.

### Conversation analytics

See what your users are asking, which questions go unanswered, and where the AI most often falls back on 'I don't know'. Use it to fill content gaps proactively.

Deployment Patterns

## Three Ways to Deploy AI Assistant

Keyspider AI Assistant adapts to your architecture, your audience, and your compliance requirements.

### Public Website Chat

- Embedded on your .gov or .edu website
- Answers citizen questions about services, eligibility, processes
- WCAG 2.1 AA accessible widget
- Branded to your visual identity
- Available 24/7 (no agent required)

Most common for State & Local Government

### Internal Staff Assistant

- Deployed on your staff intranet or SharePoint
- Role-aware: different staff see different content
- Policy, HR, and procedure Q&A
- Integrates with your identity provider (SSO)
- Audit log for every query and response

Most common for large agencies

### Portal & App Integration

- Embeds in citizen portals, benefit platforms, or mobile apps
- API-first: integrates via REST or JavaScript SDK
- Multilingual support
- Session-based context awareness
- Rate limiting and abuse protection built in

Most common for enterprise platforms
Emergency & crisis response

## When a storm hits, citizens need answers in seconds. Not search results.

During a state emergency, contact centres are overwhelmed. Citizens flood government websites asking the same questions: is the state closed, are roads open, where do I go? Keyspider AI Assistant answers from your latest official content — updated within minutes of publication, not hours.

- Content updated in your CMS is live in the AI assistant within minutes — no manual cache clearing
- Pinned emergency content overrides normal ranking automatically during declared events
- Citizens get a cited, current answer. No hallucination from outdated training data.
- Audit log captures every question asked during an emergency for after-action review

Content published to your CMS at 6:00 AM is live in the AI assistant by 6:05 AM — in time for the morning surge.

Before: generic AI

Is the state open tomorrow with the storm coming?

I'm sorry, I don't have real-time information about state office closures. You may want to check official government websites or local news sources for up-to-date information about weather-related closures.

No answer. Citizen calls anyway.

With Keyspider

Is the state open tomorrow with the storm coming?

All non-essential state offices will be CLOSED on Friday, March 7. Essential services including emergency management, hospitals, and law enforcement remain open. Snow emergency routes are in effect statewide from 10 PM tonight.

Sourced from: Emergency Management Notice — posted 2 hours ago

Same question. Same AI. Different content grounding.

Keyspider only answers from your official, current content.

Setup process

## From content to conversation in days

No AI expertise required. We handle the complexity; you get the results.

01

### Connect your knowledge base

Link Keyspider to your CMS, document store, or knowledge base. We support all major platforms and can ingest web pages, PDFs, Word docs, and more.

02

### We build your AI assistant

Our platform creates a knowledge model from your content, learning the topics, terminology, and structure of your organisation's information. No custom AI training or prompt engineering needed from you.

03

### Embed in minutes

Add one script tag to your site. The chat widget is styled to match your brand and can be placed on any page, or deployed as a full-screen assistant experience.

04

### Your users get real answers

Conversations happen in natural language. The assistant answers from your content, cites its sources, and gracefully handles questions it can't answer, directing users to contact support rather than making things up.

Who uses it

## Real answers for real organisations

Government & Public Sector

### Deflect calls. Answer emergencies. Serve citizens 24/7.

Citizens ask about permits, benefits, deadlines, and road closures at all hours. Keyspider answers from your official, current content — including emergency notifications published minutes ago. During a storm or state emergency, the AI surfaces your latest closure notice before a single call is made.

Content live in AI within minutes of CMS publish

Higher Education

### One assistant for every student question.

Admissions, enrolment, fees, accommodation, graduation requirements: students ask constantly, and staff repeat the same answers. A Keyspider assistant handles the repetitive queries, so your team can focus on complex student support.

40% fewer repetitive enquiries to staff

Corporate & Enterprise

### HR and policy questions answered instantly.

Employees spend hours each week looking up HR policies, IT procedures, and compliance requirements. An internal AI Assistant assistant trained on your policy library answers instantly and accurately, reducing HR ticket volume and improving employee experience.

75% of HR policy questions answered without a ticket

## Ready to give your users better answers?

AI Search, AI Assistant, and Workplace Search. Deployed in days, not months. See it live on your own content.

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