Professional Services

# Live in 2 weeks. Not months.

Most enterprise search deployments take months of scoping, engineering, and configuration. Keyspider's dedicated onboarding team has you live in two weeks — full content indexing, WCAG testing, and staff training included.

- Week 1: Kickoff, content audit + indexing
- Week 1: Configuration, roles + access setup
- Week 2: Internal testing + accessibility review
- Week 2: Staff training + public go-live

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See the process
Typical deployment timeline
Day 1 Discovery & Kickoff
Day 2 Indexing & Configuration
Day 3 QA & Accessibility Testing
Day 4 Stakeholder Review
Day 5 Public Go-Live Live

Industry average: 3–6 months

Keyspider: 2 weeks

Onboarding Process

## What happens between kickoff and go-live

A transparent, step-by-step process so you always know exactly where things stand.

1
Day 1

### Discovery & Kickoff

- Content audit across all your sources
- Access credentials and permissions confirmed
- Scope and configuration confirmed with your team
- Kickoff call with your stakeholders

2
Day 2

### Indexing & Configuration

- Full content index across all connected sources
- Search relevance tuning to your domain
- AI answer configuration and testing
- Branded widget setup to match your visual identity

3
Day 3

### QA & Testing

- Internal team testing of search quality
- Edge case review and relevance refinement
- WCAG 2.1 AA accessibility testing
- Mobile and cross-browser compatibility checks

4
Day 4

### Stakeholder Review

- Live demo to key stakeholders
- Final adjustments based on feedback
- Documentation handover to your team
- Analytics dashboard setup and walkthrough

5
Day 5

### Go-Live & Handover

- Public launch with monitoring configured
- Your team trained on admin dashboard
- Dedicated support contact assigned
- 30-day post-launch support period begins

What's Included

## Everything needed for a successful launch, included as standard

No hidden professional services fees. No surprise add-ons. Every item below is included with every Keyspider deployment.

### Content Discovery & Audit

We map all your content sources before indexing begins, identifying gaps and ensuring nothing is left out.

### Multi-domain / Multi-source Indexing

Multiple websites, document libraries, and databases are all indexed into a single, unified search experience.

### Search Relevance Tuning

We tune ranking models for your specific content types and audience, not generic out-of-the-box defaults.

### WCAG 2.1 AA Testing

Every deployment is tested against WCAG 2.1 AA standards before go-live. Third-party audit reports available.

### Branded Widget Configuration

The search widget is styled to match your visual identity: colours, fonts, and interaction patterns.

### Staff & Admin Training

Your team gets a full walkthrough of the admin dashboard, content management, and analytics tools.

### Analytics Dashboard Setup

Search performance metrics, top queries, zero-result queries, and click-through rates: all configured from day one.

### 30-day Post-Launch Support

A dedicated support contact is available for the first 30 days post-launch to handle any tuning or questions.

### Dedicated Onboarding Specialist

A named Keyspider onboarding specialist owns your deployment from kickoff call to go-live sign-off.

### Documentation & Runbooks

Full documentation of your configuration, connector setup, and operational procedures delivered at handover.

## Ready to give your users better answers?

AI Search, AI Assistant, and Workplace Search. Deployed in days, not months. See it live on your own content.

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