Intranet & Staff Search

# Your staff shouldn't have to know which system to search

Stop IT tickets that start with "Where do I find...". Give every employee one AI-powered search bar that answers instantly — across HR, IT, finance, and every internal system.

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Staff searching the intranet…

🔍What is our parental leave policy?
AI Answer from HR Policy v4.2

Employees are entitled to 16 weeks of paid parental leave, starting from the birth or adoption date. Primary carers receive 12 weeks at full pay, followed by 4 weeks at 60%.

PDF HR Policy Manual 2024
DOC Parental Leave FAQ
Role-scoped results Audit logged 1.2 sec

The cost of fragmented internal search

45 min

lost per staff member per day

Switching between SharePoint, ServiceNow, Google Drive, Confluence, and email to find one answer.

38%

of IT tickets are 'where is X' questions

Staff raise tickets asking for document locations, policy names, and system access that search should answer instantly.

3–4 weeks

typical onboarding to full productivity

New employees can't find critical documents, procedures, or contacts — slowing their contribution for months.

## What changes when staff can actually find things

Intranet & Staff Search is framed around four outcomes that matter to IT, HR, and operations leaders.

### Fewer IT support tickets

Staff find answers before they raise a ticket. Organisations report 30–40% reduction in 'where is X' type support requests within 90 days.

### Time back for every employee

One search bar across all systems replaces the daily tab-switching. Teams consistently report 30–45 minutes saved per person per day.

### Faster staff onboarding

New employees self-serve answers from day one — finding HR policies, IT guides, and team resources without escalating to their manager.

### Single source of truth

When a policy changes, it updates everywhere. No more staff acting on outdated documents they found in an old email thread.

## How teams use Intranet & Staff Search

The same search layer answers questions across every department — with the right access controls for each.

### HR policies & forms

Leave requests, expense policies, benefits guides, performance review templates — staff find and retrieve the right version instantly, without emailing HR.

"What is the parental leave entitlement?" → AI answer with citation from current HR policy.

### IT knowledge base

Troubleshooting guides, software request procedures, VPN setup, hardware standards — searchable before a ticket is raised.

"How do I set up multi-factor authentication?" → Step-by-step guide surfaced in seconds.

### Compliance & legal documents

Regulatory guidance, audit checklists, code of conduct, data handling procedures — role-scoped so staff only access what they're authorised to see.

"What is our data retention policy for customer records?" → Correct policy with effective date.

### Finance & procurement procedures

Purchase approval workflows, vendor approval lists, budget templates, reimbursement procedures — finance team spends less time answering the same questions.

"What is the approval threshold for a contract under $50,000?" → Direct answer from procurement policy.

## Connects to every system your staff already uses

No migration. No consolidation. Keyspider indexes your existing systems and makes them searchable together — in days, not months.

SharePoint Microsoft 365 Google Workspace Confluence ServiceNow Jira Salesforce Zendesk Workday SAP Box Dropbox Slack Notion Custom intranets File servers

Role-based access

Staff only see content they're authorised to access — mirroring your existing permission structure.

Live in 2 weeks

Dedicated onboarding team configures connectors and indexes your content — no IT project required.

Always current

Real-time indexing means updated policies are searchable within minutes of being published.

## Want the full technical picture?

The Workplace Search product page covers connectors, API access, admin controls, and security architecture in detail.

View Workplace Search product

## Ready to give your users better answers?

AI Search, AI Assistant, and Workplace Search. Deployed in days, not months. See it live on your own content.

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