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Direct Answers on the Results Page

# Instant Answers

Keyspider's Instant Answers feature displays an AI-generated answer card directly at the top of the search results page — before the user reads a single organic result. Grounded in your indexed content, always cited, never fabricated.

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Answers rendered above organic results for instant visibility
Generated from your content only — zero hallucination risk
Inline source citations link back to original pages or documents
Handles factual, procedural, and definition queries well
Works across website search, intranet, and support portals
Toggle per query type or content category from admin console

## How it works

1

### Query is classified as answerable

Keyspider classifies each query to determine whether an Instant Answer is appropriate. Factual, procedural, and definition queries trigger the answer flow. Navigational or ambiguous queries fall through to organic results.

2

### Relevant content is retrieved

The retrieval engine fetches the most semantically relevant passages from your indexed content, prioritizing authoritative sources as defined by your configuration.

3

### Answer is generated and displayed

A concise answer card is generated and rendered at the top of the page, alongside citations. Organic results appear below for users who want to explore further.

## Use cases

### Council and government portals

Citizens searching 'how do I apply for a building permit' get a direct step-by-step answer from your guidance page, rather than having to navigate through search results and click into a PDF.

### University help desks

Students asking 'when is the last day to withdraw from a subject' get an instant answer extracted from the academic calendar — reducing enquiries to student services.

### IT support portals

Staff searching for how to reset a password or connect to VPN get the direct procedure from your IT knowledge base, reducing help desk ticket volume.

### Healthcare patient information

Patients asking about appointment booking, medication collection, or referral processes get clear, governed answers from your clinical administration content.

## Related

AI Summary
Intelligent Search
AI Assistant

## Ready to give your users better answers?

AI Search, AI Assistant, and Workplace Search. Deployed in days, not months. See it live on your own content.

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