Healthcare

# The right information, right when it's needed.

Whether it's a patient looking for appointment guidance or a clinician searching for a procedure, Keyspider delivers accurate, permission-aware answers from your own content, with full governance controls.

- Patient-facing search and internal clinical search from one platform
- Role-based access control: sensitive data never over-shared
- GDPR compliant, independently audited infrastructure

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Keyspider Search
How do I book a specialist referral appointment?

To book a specialist referral, your GP must submit a referral letter to our Bookings team. Once received, you will be contacted within 3 business days to schedule your appointment.

Patient Services Guide 2025 Referral Pathways FAQ
Current vancomycin dosing protocol for renal impairment

For GFR 10-50 mL/min: dose every 24-48 hours. For GFR <10 mL/min: dose every 48-96 hours. Monitor serum trough levels. Consult pharmacy for individual patient assessment.

Clinical Pharmacy Formulary v8.3 Renal Dosing Guidelines
HIPAA breach notification requirements timeline

Covered entities must notify affected individuals within 60 days of discovery. Breaches affecting 500+ individuals require simultaneous notification to HHS and prominent media outlets in the affected state.

Compliance Policy: HIPAA 2024 Breach Response Procedure
Role-aware: patient vs. clinical results⚡ 145ms
The challenge

## Healthcare organisations run on information. Finding it is the problem.

Clinical staff switch between patient record systems, policy libraries, HR portals, and intranet sites dozens of times a day. Patients trying to navigate appointment booking, referral processes, and health information face equally fragmented experiences. The cost of the wrong answer or no answer is higher in healthcare than anywhere else.

1

Clinical guidelines, formularies, and procedures spread across multiple disconnected systems

2

Patients calling contact centres for information already on the website

3

Staff unable to quickly locate the current version of a policy or procedure

4

Compliance requirements for data sovereignty and access controls complicate most search tools

The Keyspider solution

## AI search that understands the stakes

Keyspider is built for regulated environments. Every feature is designed with security, compliance, and accuracy as first principles.

### Patient-facing AI Search & Chat

Help patients find appointment information, referral guides, health services, and FAQs without calling. Deployed on your public website with no patient data involved.

### Clinical knowledge search

Internal search across clinical guidelines, formularies, protocols, and procedure documents, with role-based access so only authorised staff see sensitive content.

### Compliance-ready infrastructure

Data sovereignty options, independent security audit, full audit logging, and GDPR-compliant data processing built in, not bolted on.

### Real-time policy updates

Clinical guidelines updated in your source system are searchable within minutes. Staff always find the current version, not last year's.

### Multi-site search for health networks

Hospital networks with multiple sites and departments can centralise search across all of them from one Keyspider account.

### WCAG 2.1 accessible

All patient-facing interfaces meet WCAG 2.1 AA accessibility standards, supporting your obligations to all patients.

## Built for healthcare

100%

Access-controlled: no data over-sharing

2 weeks

Time to go live for patient-facing search

WCAG 2.1 AA

Accessible patient-facing interfaces

Real-time

Indexing: guidelines always current

## How healthcare organisations use Keyspider

### Patient information & self-service

Patients searching for appointment processes, referral pathways, health service information, and FAQs get instant, accurate answers from your official content, reducing inbound call volume to your contact centre.

### Clinical staff knowledge search

Clinicians search across clinical guidelines, formularies, policies, and procedures from a single search interface. Role-based access ensures they only see documents appropriate to their clearance level.

### Administrative & HR operations

Non-clinical staff (admin, HR, finance) get unified workplace search across internal systems and document repositories, without clinical data in scope.

### Patient portal AI assistant

A AI Assistant assistant embedded in your patient portal answers questions about appointments, medications, and health information 24/7, from your approved content, never from the open internet.

## Ready to give your users better answers?

AI Search, AI Assistant, and Workplace Search. Deployed in days, not months. See it live on your own content.

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