State Government

# Give every citizen the right answer. From any state agency. Instantly.

State government websites serve millions of residents navigating benefits, licensing, taxes, and public services. Keyspider connects every agency portal into a single enterprise answer engine — so citizens self-serve in seconds, contact centre volume drops, and staff stop hunting across legacy systems.

- Live across every agency portal in 2 weeks — one contract, one invoice
- NIST 800-53 aligned — meets state and federal cloud procurement standards
- Section 508 + WCAG 2.1 AA compliant — built for the 2026 DOJ accessibility mandate

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“How do I renew my driver's license online?”

AI Answer⚡ 162ms

Source: DMV Self-Service Portal

“What are the income limits for SNAP benefits?”

AI Answer⚡ 175ms

Source: Benefits Eligibility Guide 2025

“Where do I file a state income tax appeal?”

AI Answer⚡ 155ms

Source: Department of Revenue FAQ

NIST 800-53 Aligned Section 508 + WCAG 2.1 AA US Data Residency
The challenge

## Millions of residents. Thousands of pages. Zero unified search.

State governments are among the largest publishers of public information in the country — benefits guides, licensing requirements, tax instructions, public meeting records, regulatory guidance. But this content is scattered across dozens of agency sub-domains, legacy CMS portals, and document repositories with no shared search layer. Residents can't find what they need. Agencies absorb the call volume. Every avoidable inbound call costs $7–$12 in staff time.

1

Residents searching for benefits eligibility, license renewals, or tax guidance navigate 5–8 agency sub-domains before finding the right answer — or call instead.

2

State agencies maintain 50–300+ separate web properties, each with its own CMS and isolated search index. No cross-agency discoverability.

3

Contact centres absorb hundreds of thousands of calls annually for information that is already published — SNAP eligibility, DMV procedures, tax deadlines — but unfindable through keyword search.

4

FOIA and public records requests consume legal and administrative staff time on content that is already public but not properly indexed or self-serviceable.

5

Section 508 compliance gaps in legacy search UIs expose states to DOJ enforcement action under the 2026 WCAG 2.1 AA mandate for state and local government.

6

State IT teams procuring AI search face lengthy RFP processes that require NIST 800-53 alignment, US data residency, and FedRAMP-ready architectures — not all vendors qualify.

The Keyspider solution

## Purpose-built for state government procurement and compliance.

Keyspider was designed for the constraints that actually govern state IT — fixed procurement cycles, security architecture reviews, multi-agency data ownership, and accessibility audits. Every capability ships ready for state government, not as a billable add-on.

### Cross-agency citizen portal search

One Keyspider instance indexes every state agency website, document portal, and microsite. A resident asking about business licensing, health benefits, or DMV procedures gets a direct, cited answer — regardless of which agency owns the content. No inter-agency IT coordination required.

### Benefits & services self-service

Residents searching for SNAP, Medicaid, unemployment insurance, or child support services find eligibility requirements, application forms, and processing timelines instantly — without navigating complex programme menus. Average call deflection: 35–45% for information enquiries within 90 days.

### NIST 800-53 aligned security architecture

Keyspider's architecture aligns to NIST 800-53 control families — the security framework mandated for US state cloud procurement. US-only data residency. Your residents' queries and your agency content are never used to train AI models. SOC 2 Type II audited.

### Role-based staff intranet search

State staff searching for internal policies, HR procedures, budget guidance, and inter-agency memos access only what their role authorises. Keyspider's permission-aware indexing uses your existing SSO and identity provider — no manual access control maintenance.

### FOIA & Open Records readiness

Public records — budgets, meeting minutes, contracts, regulatory filings — become instantly searchable by any resident. Role-based access automatically hides restricted and pre-decisional drafts from public queries while keeping them accessible to authorised staff.

### Section 508 + WCAG 2.1 AA by design

Full keyboard navigation, ARIA labels, screen reader compatibility, and compliant contrast ratios — Keyspider's search UI passes third-party accessibility audits. Meets the 2026 DOJ WCAG 2.1 AA mandate for state and local government digital services without custom dev work.

## What state government agencies achieve with Keyspider

38%

avg reduction in citizen contact centre calls

$7–$12

cost per avoidable call eliminated

2 weeks

from signed contract to live search

NIST 800-53

aligned security architecture

## How state agencies use Keyspider

### State health department: 55% reduction in staff document retrieval time

A mid-Atlantic state Department of Social Services consolidated three legacy intranets into one Keyspider-powered search layer. Case workers and policy analysts cut time spent finding internal guidance and forms by 55%. Full audit logging satisfies state records retention requirements.

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### Benefits portal: residents self-serve eligibility questions

A state DHHS serving 3.1 million residents deployed Keyspider across its SNAP, Medicaid, and childcare subsidy portals. Residents now receive direct, cited answers to eligibility and application questions in under 90 seconds. Information-only call volume dropped 41% in the first quarter after go-live.

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### Cross-agency search: one bar covers all 22 agency sites

A state with 22 agency sub-domains deployed a unified Keyspider instance accessible from the state homepage. Resident task completion improved from 18% to 85%. Information-seeking call volume fell 35% state-wide. Agencies reported the search analytics as an unexpected content intelligence tool.

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### FOIA response: public records searchable by any resident

A state records office made contracts, budget documents, and regulatory filings instantly searchable by any resident. Staff time spent answering basic public records requests dropped by more than 60% in the first 90 days. FOIA backlogs cleared within two billing cycles.

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## Ready to give your users better answers?

AI Search, AI Assistant, and Workplace Search. Deployed in days, not months. See it live on your own content.

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