Support and Knowledge Base

# ZendeskDeflect tickets with AI search that understands your knowledge base.

Keyspider indexes your Zendesk Guide articles and surfaces the right answer before a ticket is ever submitted. Users get cited, direct answers — not a list of links to scroll through.

< 15 min setup Ticket deflection built in AI answer summaries
Setup

## How to connect Zendesk

Three steps from zero to live search.

1

### Connect via Zendesk OAuth in the Keyspider dashboard

Click Connect Zendesk in your Keyspider account and authorise access via the standard Zendesk OAuth flow. No developer credentials needed.

2

### Select the Guide help centres to index

Choose which help centres and brands to include. Keyspider fetches all published articles and begins indexing immediately.

3

### Embed the AI search widget in your support portal

Paste a single script tag into your Zendesk theme or any web page. The widget shows AI-generated answers with source citations.

keyspider — zendesk integration
Connected

Integration: Zendesk Guide

Help centres indexed: 3

Indexed: 2,450 articles

Last re-index: 1 minute ago

Ticket deflection mode: active

Coverage

## What gets indexed

Everything your users need to find — automatically kept in sync.

### Guide articles

All published Zendesk Guide articles indexed in full, including HTML body content and attachments.

### Sections and categories

Article section and category hierarchy preserved so users can filter results by topic area.

### Attachments and PDFs

PDF and document attachments linked from articles are downloaded, text-extracted, and added to the index.

### Multi-brand support

Index multiple Zendesk brands and help centres from a single Keyspider account with per-brand result scoping.

### Real-time re-index on update

Publish or update a Guide article and it appears in search results within minutes — no scheduled crawls.

### AI-generated answer summaries

Keyspider synthesises a direct answer from matching articles and shows source citations so users can verify instantly.

Zendesk plan Suite Team+
Setup time< 15 min
Auth method OAuth 2.0
Re-index time< 5 min

## Ready to add AI search to Zendesk?

See how Keyspider surfaces the right content — from the first search.

Request a demo Read docs