State, Local & Education Government

# Every citizen question answered. Before they pick up the phone.

State agencies, city halls, and county departments use Keyspider to turn their published content into an enterprise answer engine — so citizens self-serve instantly, staff stop hunting, and your contact centre handles only the calls that genuinely need a human.

- Live across all departments in 2 weeks — one contract, one invoice
- Section 508, WCAG 2.1 AA, and ADA Title II compliant by design
- NIST 800-53 aligned — meets government security procurement requirements

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“What permits do I need for a home addition?”

AI Answer⚡ 180ms

Source: Permits & Planning Dept

“How do I register a small business in this county?”

AI Answer⚡ 155ms

Source: Business Licences 2025

“How do I appeal my property tax assessment?”

AI Answer⚡ 165ms

Source: Tax Office FAQs 2025

Section 508 + ADA Title II NIST 800-53 Aligned Open Records Ready
The challenge

## Government has the answers. Citizens just can't find them.

State and local governments publish thousands of pages of useful content — permits, services, tax information, public records, meeting minutes. But fragmented navigation, siloed department sites, and keyword-only search mean citizens still call for answers that are already online. Every avoidable inbound call costs $7–$12. Most are preventable.

1

38–60% of inbound 311 calls are about information already on your website — citizens just can't find it fast enough to self-serve.

2

Content is fragmented across dozens of department microsites, legacy CMS portals, and document libraries with no unified search layer.

3

ADA Title II now requires WCAG 2.1 AA digital accessibility from all state and local government entities by 2026 — CMS-native search rarely passes.

4

FOIA and Open Records requests consume significant staff time on content that is already public and could be self-served if properly indexed and searchable.

5

Staff lose 1–2 hours per day hunting for policies, forms, and procedures across shared drives, intranets, and disconnected systems.

The Keyspider solution

## Built for the realities of government IT — not the wishlist.

Keyspider was designed for lean IT teams, fixed procurement budgets, and compliance requirements that can't be waved away. Accessibility, security alignment, and multi-audience access control are built in from day one — not optional add-ons.

### Citizen self-service that actually deflects calls

Keyspider surfaces direct, cited answers to citizen questions from your published content — permits, services, tax details, utility information, public notices. When citizens find answers instantly, call volume drops. Average reduction: 38% within 90 days of go-live.

### Unified search across every department

One Keyspider instance connects every department website, document portal, and microsite. Citizens get one search bar that covers Planning, Tax, Parks, Utilities, and the Clerk's office — without IT managing separate search configurations per team.

### FOIA & Open Records readiness

Public meeting minutes, ordinances, budgets, and development applications become instantly self-searchable by any citizen. Role-based access keeps restricted and draft documents invisible to public queries while keeping them accessible to authorised staff.

### ADA Title II + Section 508 compliant

Keyspider's search UI meets WCAG 2.1 AA and Section 508 out of the box — full keyboard navigation, screen reader support, and compliant contrast ratios. Passes third-party accessibility audits. No custom dev work required to meet the 2026 DOJ mandate.

### NIST 800-53 aligned security

Architecture aligned to NIST 800-53 controls — the standard required for US state and federal cloud procurement. US-only data residency available. Your content and citizen queries are never used to train AI models.

### FERPA & CIPA for K-12 districts

When your remit includes school districts, Keyspider handles it. FERPA-compliant access controls and audit logging protect student data. CIPA-aligned content filtering for school portals. Students, parents, and staff each see only what they should.

## What state and local organisations achieve with Keyspider

38%

avg reduction in citizen contact centre calls

$7–$12

cost per avoidable call eliminated

2 weeks

from signed contract to live search

WCAG 2.1 AA

accessible, compliant, and auditable

## How state and local teams use Keyspider

### State agency: 55% reduction in staff document retrieval time

A state health department consolidated three legacy intranets into one Keyspider-powered search layer. Staff cut time spent finding internal policies and forms by 55%. Full audit logging satisfies state records retention requirements.

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### Municipal government: citizens self-serve public records

A regional council made meeting minutes, development applications, and by-laws instantly searchable by any citizen — with role-based filtering to keep restricted drafts hidden from public queries while remaining accessible to authorised staff.

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### County: unified search across 14 department websites in 2 weeks

A mid-size county deployed Keyspider across all 14 department microsites in under 2 weeks. Citizens now use one search bar to find information across Planning, Tax, Health, Parks, and the Recorder's office — without staff intervention.

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### K-12 district: role-aware search for parents, students, and staff

A large school district deployed Keyspider across 40 school websites. Parents get instant access to term dates, staff contacts, and enrolment forms. Students get filtered curriculum resources. All from a single search bar — FERPA and CIPA compliant.

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## Ready to give your users better answers?

AI Search, AI Assistant, and Workplace Search. Deployed in days, not months. See it live on your own content.

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