Support Search
Knowledge Base Search

# One destination. All the answers.

Enable customers and agents to find all the solutions they need in one place. AI-powered knowledge base search with smart predictions and as-you-type suggestions — so the right answer appears before they even finish asking.

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All support solutions

40%

fewer tickets when self-service search is embedded in the ticket form

3×

faster agent resolution when knowledge base is searchable from the case view

<2 min

average time to deploy Keyspider search on an existing help centre

## Intelligent search across your entire knowledge base

One search bar that understands intent, surfaces the right article, and reduces the need for human intervention — every time.

### Smart predictions & autocomplete

Deliver answers before users finish typing. As-you-type suggestions surface the most relevant articles, reducing friction and resolving queries in seconds.

### One place for all answers

Aggregate content from multiple knowledge bases, documentation sites, and support portals into a single, unified search experience — regardless of source.

### Ticket deflection built in

Show relevant articles directly inside the ticket form before the customer submits. Proactively resolve issues and measurably reduce inbound ticket volume.

### Zero gap results

Instant crawler updates mean new and edited articles are searchable within minutes. Your knowledge base search always reflects your current content — never stale.

## How it works

01

Connect your sources

Point Keyspider at your knowledge base, help centre, or documentation site. The crawler indexes all content automatically — no manual uploads required.

02

Configure relevance

Use field weights, synonyms, and pinned results to shape what appears first. Tune search to your terminology and your users' expectations.

03

Embed in your support portal

Drop in the JS widget or use the API to add intelligent search to your help centre, ticket form, or customer portal in minutes.

04

Measure and improve

Search analytics surface zero-result queries and low-click results — giving your knowledge team clear signals on what content to create or improve.

Connect multiple knowledge base sources from a single dashboard

## Who benefits

### Customers

Find answers independently without raising a ticket. Fast, accurate, and available 24/7.

### Support agents

Access the full knowledge base without switching tools — from inside the case view.

### Knowledge managers

Understand what users search for and where content gaps exist, using built-in analytics.

## Ready to give your users better answers?

AI Search, AI Assistant, and Workplace Search. Deployed in days, not months. See it live on your own content.

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