Support Search
Site Search Assistance

# Intelligent site search that turns visitors into self-servers

Provide customers with intelligent solutions across every content type on your site. Knowledge bases, case studies, manuals, community forums, and more — all searchable from a single, unified search bar that understands what they actually need.

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All support solutions

Content types indexed

Help centre articles
PDF manuals & guides
Community forum posts
Blog & case studies
Product documentation
Release notes & changelogs

8/10

customers try search first when visiting a support site — make it count

3×

higher resolution rate when site search returns results from multiple content types

< 5 min

to add Keyspider site search to an existing support portal using the JS widget

## Smart search across every content type

Your support site has more useful content than customers can find. Keyspider's site search makes all of it discoverable — with intelligence, not just keywords.

### Prioritise the results that matter

Pin high-resolution articles to the top of search results. Demote outdated content. Ensure customers always encounter your best answer first — not your oldest.

### Intelligent intent matching

Semantic search understands what customers mean, not just what they type. Queries match intent — so even vaguely-worded searches surface the right support article.

### All content types, one search

Index knowledge base articles, PDFs, manuals, case studies, community posts, and product pages together. Customers search once and get the best answer from any source.

### Zero-gap freshness

Instant crawler updates ensure published or edited content is searchable within minutes. Your site search is always current — automatically, without manual re-indexing.

Results from multiple content sources — ranked by relevance in a single list

## How to deploy site search assistance

01

Map your support content landscape

Identify all the sources your customers should be able to search — help centre, blog, product docs, community, PDFs. Keyspider connects and crawls them all.

02

Configure relevance rules

Set field weights, define synonyms for your product terminology, and pin the most important articles. Tune search to your domain without writing a single line of algorithm.

03

Embed on your site

Add Keyspider's search widget to your support portal header, help centre, or product page in minutes. Fully styled to match your site.

04

Iterate from analytics

Zero-result queries tell you exactly what customers are searching for that you haven't documented. Turn that data into a content roadmap your team can act on.

## Who benefits from smarter site search

### Support & success teams

Reduce inbound by ensuring customers can find answers across your full content library — not just the top 10 most-visited articles.

### Content & knowledge teams

Understand what customers search for and what returns no results. Build content with real demand signals, not guesswork.

### Product marketing teams

Ensure product announcements, case studies, and solution guides surface alongside support content — not buried in a separate section.

## Ready to give your users better answers?

AI Search, AI Assistant, and Workplace Search. Deployed in days, not months. See it live on your own content.

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