Support Search

# Enable customers and agents to find the solutions they need

Resolve questions and simplify the resolution process with Keyspider's smart search support solutions. Take an efficient self-service approach to answering queries without raising tickets — using AI-powered search.

Try for free
See AI Assistant

Industry stats on search

8/10

businesses are making the shift to smart search algorithms

40%

of customers prefer self-service over human contact

69%

of customers prefer AI-based search as it improves their experience

## Simplify your customer support with smart search solutions

One platform that powers your knowledge base, support portal, community search, and agent workstation — all with the same intelligent search engine.

### Knowledge Base Search

With smart predictions and as-you-type suggestions, allow your customers and agents to easily find the solutions they need before raising a ticket.

Learn more

### Site Search Assistance

Provide customers with intelligent solutions. Create various forms of support content — knowledge bases, case studies, manuals, community search, and more.

Learn more

### Community Search

Nothing like a supportive community to help you. Enable customers and agents to easily search through solutions provided by your own users.

Learn more

### Technical Document Search

Understand technical documents with the help of a simple, powerful search solution. Index PDFs, specs, manuals, and API documentation together.

Learn more

### In-Product Support

Provide advanced support that includes AI-based search, content management, and contextual help surfaced directly inside your product interface.

Learn more

### Divert Tickets

Reduce the number of tickets raised by providing relevant content suggestions from within the case form itself — before the user even submits.

Learn more

### Workstation Search

Empower agents to resolve customer queries via a unified workstation search for a faster resolution time and better conversion rate.

Learn more

### Customer Self-Service Portal

Enables customers to find solutions on their own, saving the time spent raising tickets. A self-service portal that provides a seamless experience.

Learn more

## Why Keyspider's support solutions

Smart predictions

Take advantage of smart predictions with as-you-type solutions that enable customers and agents to find relevant answers faster. Quickly sort and sift through to reduce time spent and increase customer delight.

Streamlined intelligence

Group together your users' interactions on channels and products into specific collections and enable a holistic, personalised experience across all support touchpoints.

Efficient self-service

Keyspider's smart support solutions provide a first-class customer service experience. Provide solutions before the query becomes a ticket.

Knowledge-centred support

An intuitive knowledge base with intelligent algorithms makes way for immeasurable success. Provide solutions before the query becomes a ticket.

See all features

## For anyone who needs support

Enterprise search matters to anyone and everyone with a query.

### Customers and agents

Enable your customers and agents to find solutions before raising tickets. Provide a detailed view of a user's journey to equip agents with the right next steps.

### Knowledge teams

Enhance knowledge consumption in your organisation and for your customers. Provide additional information and improve content creation.

### Developers

Anyone looking to make sense of a technical document or find solutions to a technical dilemma — with full API access for custom integrations.

### Customer success managers

Improve customer retention by developing in-depth workflows, understanding user journeys, and much more.

### Community managers

Drive community contribution and engagement with the self-service model and by increasing the success rate of community search.

## Search integrations

Easily integrate with your existing website and digital platform. Integrate Keyspider's smart search solutions with your existing products and services to drive a better customer experience.

API

Build flexible custom interfaces and integrate with any platform or CRM.

Ready-to-use widget

Use Keyspider's JS snippet to deploy search on any help centre in minutes.

Integration apps

Salesforce, Zendesk, WordPress, Drupal, and other popular platforms.

Free trial

## Ready to give your users better answers?

AI Search, AI Assistant, and Workplace Search. Deployed in days, not months. See it live on your own content.

Book a Demo Talk to Sales

No credit card required · Live in 2 weeks · Cancel anytime