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AI Search

# AI Search: Why Every Business Needs It Now

AB

Akshaya Balasubramaniyan

Content Lead, Keyspider

January 2023

8 min read

Artificial intelligence has reshaped nearly every corner of modern business operations. But one area that still lags behind for many organisations is internal and external search. Traditional search engines, whether built into a CMS or deployed as a standalone tool, rely on keyword matching that is increasingly inadequate for the volume, variety, and nuance of information modern businesses generate and need to retrieve.

AI-powered search engines are now a critical part of business infrastructure. They offer capabilities that keyword-based systems simply cannot replicate: understanding natural language, learning from user behaviour, and personalising results to individual needs. In this article, we examine what AI search is, why businesses need it, and what enterprise search engines offer that generic search tools do not.

## What Is AI Search?

AI search refers to the use of artificial intelligence techniques, including machine learning, natural language processing (NLP), and semantic search, to enhance the accuracy and efficiency of search engines. Where traditional search looks for documents containing specific words or phrases, AI search aims to understand the intent behind a query and the contextual relationships between terms.

An AI-powered search engine can understand that 'how do I request annual leave' and 'booking time off work' are the same question, even though they share no common keywords. It can learn that users who search for one term frequently end up on a specific page, and it can weight those results accordingly. Over time, it builds a model of how your content maps to how your users actually think and speak.

## Why Traditional Search Is No Longer Sufficient

The primary driver for adopting AI search is simple: the volume and complexity of data generated by modern businesses has outpaced what keyword-based search can handle effectively. An enterprise producing thousands of documents, policy updates, product pages, support articles, and communications needs a search system that can surface the right piece of content from a vast corpus, quickly and accurately.

Beyond volume, there is the vocabulary problem. Keyword search requires users to know and use the same terminology as the authors of the content they are seeking. In practice, this gap is enormous. Customers use different language than product teams. New employees do not know the internal terminology for the policies they need. Citizens use everyday language that bears no resemblance to how government agencies name their services.

- Keyword search fails when users do not know the exact terminology in a document
- Traditional search cannot learn from past behaviour to improve future results
- Generic keyword engines do not personalise results by user role or history
- Keyword engines require significant manual tuning to stay relevant as content grows
- No-results pages and abandoned searches are far more common with keyword search

## The Business Case for AI Search

The advantages of AI-powered search extend across the entire organisation. For customer-facing teams, it directly affects conversion rates, support ticket volumes, and customer satisfaction scores. Customers who can find answers themselves are less likely to contact support, and more likely to complete a purchase or application.

For internal teams, the efficiency gains from better knowledge retrieval are substantial. Research consistently shows that knowledge workers spend a significant portion of their day searching for information. A more accurate internal search engine directly reduces this overhead and frees staff to focus on higher-value work.

43%

potential boost in website conversion rates from optimised site search (Econsultancy)

30%

average reduction in support ticket volume after deploying AI search

19%

of a knowledge worker's day spent searching for information (McKinsey)

3x

more likely to convert when a visitor uses site search vs passive browsing

## Core Capabilities of AI Search Engines

### Natural Language Processing

AI search engines use NLP to parse the intent and meaning behind a search query, rather than simply matching its literal words. This means users can ask questions in natural language ('what is the return policy for damaged goods') and receive accurate results even if no document on the site uses exactly that phrasing.

### Machine Learning and Personalisation

Machine learning allows AI search to improve continuously based on actual usage. The engine learns which results users click on for a given query, which searches lead to conversions, and which queries return no useful results. Over time, the system self-optimises, reducing the manual curation burden on content and search administrators.

### Semantic Search and Vector Embeddings

Modern AI search uses vector embeddings to represent both queries and documents as mathematical representations of meaning. Documents that are semantically similar to a query are returned even if they share no common keywords. This is the technology that closes the vocabulary gap between how users ask questions and how content is written.

### Analytics and Continuous Improvement

Enterprise AI search provides detailed analytics on user behaviour: what is being searched, what is being clicked, what returns no results, and where users abandon their search. These analytics are a content strategy goldmine, revealing gaps and opportunities that would otherwise remain invisible.

## Enterprise Search vs. Generic Site Search

Enterprise search is a category of search specifically designed for the complexity and scale of business use. Unlike a basic CMS search plugin, enterprise search can index multiple data sources, integrate with access control systems to respect document permissions, and deploy across internal and external properties simultaneously.

For organisations with regulated or sensitive content, enterprise search also provides the security architecture that consumer-grade search tools lack. Role-based access control, audit logging, and data residency guarantees are essential for healthcare, legal, financial, and government organisations where data governance is a non-negotiable requirement.

## Getting Started with AI Search

Deploying AI search does not require a major technology overhaul. Modern cloud-based solutions like Keyspider can index an existing website in hours, with no changes required to the underlying content management system. Implementation can begin with a single website or knowledge base and expand to cover additional data sources over time.

The most effective starting point is identifying the search journeys that are currently failing your users. Analytics from your current search, combined with customer feedback and support ticket analysis, will quickly reveal where the gaps are. AI search can then be targeted at precisely those failure points, demonstrating ROI before a broader rollout.

Key takeaway

AI search is not a luxury feature for large enterprises. For any organisation whose success depends on users finding information, completing transactions, or solving problems, it is a core operational capability. The cost of poor search is measured in lost conversions, higher support volumes, and reduced employee productivity.

Explore further

AI Search vs. Keyword Search: What Is the Difference A deep technical and practical comparison of keyword and AI search approaches.
Keyspider AI Search Product Overview See how Keyspider AI Search works and how quickly it deploys.
AI Search for Government and Public Sector How government agencies are using AI search to serve citizens better.
Your Search Analytics Are Your Best Content Strategy Tool How to use zero-results data and search analytics to drive content improvements.

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