Support Search
In-Product Support

# Advanced in-product support — help users without making them leave

Provide AI-based search, contextual help, and content management surfaced directly inside your product interface. Users get the answers they need in the moment they need them — staying in flow, never redirected to a separate help centre.

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All support solutions

50%

fewer support tickets from users who have access to in-product contextual search

4×

higher article engagement when help is surfaced in-context vs. linked externally

< 2 weeks

typical deployment time from sign-up to in-product search going live

## Help that lives inside your product

The most effective support happens before a ticket is raised. Embedding intelligent search inside your product turns every interaction into a self-service opportunity.

### Contextual help inside your product

Surface the right documentation, tutorials, and FAQs based on where users are in the product. Help appears in context — no redirect, no interruption to the user's workflow.

### AI-powered intelligent matching

Semantic search understands what users are trying to do, not just the words they type. Users find relevant answers even when they don't know the exact terminology.

### Always up to date

Instant crawler updates mean your in-product search reflects your latest content within minutes. Ship a new feature, update the docs, and search stays current automatically.

### Fully customisable embed

Use the JS widget or API to embed search in sidebars, modals, onboarding flows, or anywhere inside your product. Match your brand and UX exactly.

## Where in-product support makes the biggest difference

Anywhere a user might get stuck is an opportunity to provide an answer — instantly, inside the product, without asking them to leave.

Onboarding flows

Surface relevant tutorials and getting-started guides inline during onboarding. Reduce drop-off by answering setup questions before users get stuck.

Feature-specific help

Trigger contextual documentation when users interact with complex features. The right article appears at the right step — without requiring a support request.

Error state recovery

When users hit an error, surface troubleshooting steps instantly inside the error state. Turn frustration points into resolved moments.

Contextual help surfaced inline — no page navigation required

## How it works

01

### Connect your product documentation

Link your help centre, in-app guides, video tutorials, and release notes. Keyspider indexes all content types — text, structured data, and PDFs.

02

### Configure contextual triggers

Define which content appears for each product area or user action. A user on the billing page sees billing help. A user in settings sees configuration docs.

03

### Embed the search widget

Drop a JS snippet into your product or use the API for a fully custom integration. The widget renders in your design system — invisible seams, maximum relevance.

04

### Measure in-product deflection

Track how many users resolve their query without leaving the product. Analytics surface which features generate the most support requests — a direct roadmap signal.

## Ready to give your users better answers?

AI Search, AI Assistant, and Workplace Search. Deployed in days, not months. See it live on your own content.

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